Refund policy
Due to the perishable nature of our products, Carnivore Society does not accept returns.
We take all reasonable care to ensure that our meats are packed, handled, and dispatched in optimal condition prior to shipment. All products are quality-checked before leaving our warehouse.
Risk of the goods transfers to the customer once the order leaves our warehouse and is handed to the delivery carrier, including in circumstances where delivery is delayed or rescheduled by the courier. From this point, Carnivore Society is not responsible for any loss, damage, delay, spoilage, or deterioration of products occurring during transit or after dispatch.
Customers are responsible for ensuring that products are promptly received, handled, and stored in appropriate refrigeration conditions upon delivery to maintain product integrity. Carnivore Society shall not be liable for any loss, damage, or deterioration resulting from delays in collection, improper storage, mishandling, or other actions by the recipient or third parties.
Customers are also responsible for ensuring that delivery details, including address and contact information, are accurate and that someone is available to receive the order where required. Carnivore Society shall not be liable for any loss, damage, spoilage, or deterioration of products resulting from failed delivery attempts, incorrect delivery details provided by the customer, unattended deliveries, or refusal of delivery.
Where a delivery is made under Authority to Leave (ATL) or left unattended at the delivery address, the customer accepts full responsibility for the order from the time the courier marks the delivery as completed. Carnivore Society shall not be liable for any loss, damage, spoilage, theft, or deterioration of products after the delivery has been completed.
Subject to any rights available under the Australian Consumer Law, Carnivore Society shall not be liable for any loss, damage, or deterioration of goods occurring during transit or after dispatch.
If you believe your order contains incorrect items, missing items, lost packages, or products that arrived compromised, please contact us within 2 hours of delivery and provide clear photographic evidence where applicable. This requirement allows the matter to be properly documented and a service ticket to be raised with the courier for investigation. Failing notification within this timeframe, the order will be deemed accepted as delivered.
Once the issue has been formally lodged with the courier, the client will be required to liaise directly with the courier regarding the outcome of the investigation or any further claims.
Pricing Errors & Order Acceptance
We make every effort to ensure all pricing, product descriptions, and availability listed on our website are accurate. However, errors may occur.
In the event of an obvious or unintended pricing error (including but not limited to typographical errors, system errors, or incorrect variant pricing), Carnivore Society reserves the right to:
• Cancel the order prior to fulfilment
• Refuse to supply the product at the incorrect price
• Refund any amounts paid in full
• Offer the customer the option to repurchase the product at the correct price
An order is not considered accepted until it has been confirmed and processed for dispatch. Payment confirmation does not constitute acceptance of the order.
We reserve the right to decline or cancel any order at our discretion, including where pricing errors have occurred.